Membership Service Terms

We Designed Our Membership Structure for the Needs of Modern Businesses

SharedTEAMS Membership Agreement

Please read these Terms of Service (“Agreement”, “Terms”) carefully before joining SharedTEAMS Membership (“Membership”) as a Client (“Member”), of SharedTEAMS, LLC, a Florida corporation doing business as SharedTEAMS (“us”, “we”, “our”, or “Company”). This Agreement sets forth the legally binding Terms of Service for SharedTEAMS Membership between SharedTEAMS and the Member.

These Terms apply to anyone who uses our website https://sharedteams.com/ (“Website”), our Membership Platform https://mysharedteams.com (“Platform”), as well as any related sales or marketing efforts. By using our Website or Platform, or receiving our sales or marketing efforts, you agree to be bound by these Terms.

Billing, Membership, and Cancellation Details

Is there a minimum membership term?

Any of our Members can cancel their Membership anytime, for any reason, and without penalty.

We understand that businesses often need to shift gears quickly, so we believe that it is important to give our Members the option to cancel their SharedTEAMS Membership anytime without penalty.

It is also important for our team to have stable relationships with our members. To discourage Members from frequently stopping and starting their Membership, if you cancel Membership, you must wait at least 1 year to restart.

Can I cancel my membership?

Any Member may cancel their SharedTEAMS Membership at any time without penalty.

Cancellation requests may be provided at any time by sending a message to [email protected] or as a request through the Platform. Unless executed within the first 14 days of Membership, cancellations will not prompt a refund of the Membership fee for the current month. Upon cancellation, the Member will still be responsible for any additional hours or fees already incurred as part of the SharedTEAMS Membership services.

Following cancellation, Members may not rejoin SharedTEAMS Membership until 1 year has passed from the date of cancellation unless a start date is specified at the point of cancellation.

How are membership fees and additional hours billed?

All Membership packages include a set number of project hours to be used each month. Additional project work is billed at an hourly rate as set by your chosen Membership package.

SharedTEAMS Members are invoiced and charged on the first day of each month via credit or debit card, including that month’s Membership package fee and any additional hour fees incurred over the previous month.

All project hours are approved upfront and you have access to view project hours reports in real-time, keeping you in the loop on project activity as it happens. Project hours are a blended calculation that includes project strategy, management, execution, tools, materials, and assets.

The initial month of the Membership is billed in full with a pro-rated credit applied to the next month’s invoice for any unused hours from the initial month. Credits are not applied for subsequent months’ unused hours.

What are the costs for specific projects?

Project costs and timelines are all in your control and all work is approved upfront through an estimate process.

Click here to view estimates and timelines associated with commonly assigned projects.

When you assign a new project to our team, you will have the opportunity to include the due date along with the number of hours approved for the project. Before beginning work, our team will collaborate with you to ensure that the allocated hours and timeline are appropriate for the project scope.

All project work is approved upfront so that there are never any billing surprises.

For some projects, you can expect to have additional costs associated with your projects, such as advertising expenses. Learn more about additional costs here.

Are stock images or video an additional fee?

There is no additional fee associated with stock images or videos that are used within projects.

Our team provides image and video assets (including licenses) as part of the project execution.

These assets are selected from a variety of internal resources (over 55 million assets) that our team can choose from to select the right creative images and video to support your marketing program.

Do unused project hours carry over to subsequent months?

Since our pricing model provides tiered discounts based on monthly hour volume, unused project hours do not carry over.

We encourage our Members to maintain the Membership package that is best suited for their anticipated project volume. This helps our Members maintain the lowest effective hourly rate for their projects while helping our team anticipate workload each month and ensure that our project execution is of exceptionally high quality.

To help ensure that our Members are always on the package that best suits their work volume, we provide the ability for our Members to transition Membership packages anytime directly within the Membership Platform. All Membership updates are immediately applied to the next billing cycle without penalty.

What if I make a late payment?

We will charge an additional 5% interest for every 7 days an invoice is overdue.

Late payment exceeding 14 days shall be considered as constituting a material breach of the Agreement entitling the Company (at its discretion) to cancel the Agreement or to affirm the Agreement and assert the usual remedies for breach. However, if the Member uses the Website or Platform again, the Member agrees that the Agreement is again in effect.

When a card is declined during automatic payment, we will inform the Member within the Platform. It is the Member’s responsibility to provide updated payment details to continue Membership within the timeframe outlined above.

Can SharedTEAMS cancel my membership?

SharedTEAMS reserves the right to terminate Membership at any point for any reason without prior notice.

How does the money-back guarantee work?

Our 14-Day Money-Back Guarantee is only applicable to our On-Demand Membership Package. No other package is covered by this guarantee.

Our 14-Day Money-Back Guarantee only includes the Membership fee, not any project hours you have assigned or approved, so you will still need to pay for any project hours our team has completed before you cancel your Membership. (Any active projects will be stopped once you cancel your Membership.)

How it works: If you don’t think a SharedTEAMS Membership is the right fit for your business, you can cancel your On-Demand Membership at this link within 14 days of signing up. Then we will refund the amount you paid for the first month’s Membership fee.

Please note that you cannot rejoin a SharedTEAMS Membership at any time in the future if you choose to use this money-back guarantee.

Are there discounts for non-profit organizations?

Yes, we provide a 5% discount for all registered non-profit organizations.

Our team values the work of the non-profit sector and takes special pride in helping support those who dedicate their time to the causes that they believe in. A 5% discount is automatically applied to all invoices for registered non-profit organizations.

To redeem this discount, please sign up for Membership and mention your NPO status during your new Member orientation call. Once confirmed, a 5% credit will be applied to your initial Membership fee and all subsequent invoices.

Is there a white label program for agencies?

Yes, our team supports marketing consultants and agencies through our partner program.

You may view details associated with our partner program for marketing consultants and agencies at this link.

Membership Platform Account, Brands, and Users

How do I create an account?

When you sign up for any Membership package, you also create your new account.

During the signup process, you will have the opportunity to provide your email address and unique account password.

What is my responsibility concerning my Membership account?

Members accept sole responsibility for any and all activities that occur in their accounts.

Members are responsible to maintain the confidentiality of their password and shall be responsible for all uses via their registration and/or login, whether authorized or unauthorized by the Member. The Member agrees to immediately notify us of any unauthorized use of their registration, user account, or password.

Do I need to fill out the member profile?

It is the Member’s responsibility to ensure the accuracy of their Member profile.

It is the Member’s responsibility to fill out, to the best of their ability, their Member profile for each brand at the beginning of Membership and periodically after that. A completed and up-to-date member profile helps our team complete projects on schedule and on brand.

How do I reset my password?

In the Platform, click “View my Member Profile” and then “Account Details.” Then click “Reset Your Password.” You will receive a password reset link to the email address on file.

Can other people use my account?

Sharing login information is prohibited. Each user needs to be set up in your account separately.

To add another user to your account, follow these steps.

Can I have multiple brands in my account?

Each brand should have its own brand account and Member profile. This helps our team better serve you on behalf of each brand.

You can add an additional brand for $95 per month.

There is no limit to how many brands you add. Create another brand account at this link.

How do I switch between brand accounts?

When viewing your Member profile in the Platform, you can also switch brand accounts.

Switch which brand account you’re viewing following this process.

How do I share access to my brand account?

You can add another user to your account and set the permissions you want for that user.

To add another user to your account, follow these steps.

Can I share details about my Membership account with others?

Members can only share details about their Membership account only when necessary for business purposes.

Disclosing details about the Platform that is not already publicly disclosed to those who are not directly working in the Platform on behalf of the Member’s or Company’s businesses is strictly prohibited. Members cannot disclose Platform details in any format, including, but not limited to, verbal, visual, or video formats.

Is the Platform available for resale?

The SharedTEAMS Platform is not for sale.

SharedTEAMS has exclusive ownership of the Platform. The Platform is a proprietary asset of the Company and cannot be sold or duplicated in any way by anyone not part of the Company. Employees, agents, subcontractors, and others working for the Company cannot offer to sell or duplicate, or sell or duplicate the Platform without the Company’s written approval.

Marketing Services Approach, Requirements, and Expenses

Where can I view samples and case studies?

You can view the details associated with over 30 projects and 7 full-scale strategies to get an understanding of our team’s approach and quality.

Our project details pages provide examples and processes associated with some of our most common projects. These pages not only include details about our team’s processes but also cost estimates and timelines associated with these projects. This will give you a better understanding of our team’s approach within individual projects.

The industry strategy section of our Website was written based on our team’s first-hand experience working with businesses in each of the respective industries. These strategy pages go in-depth regarding our approach by using examples of our team’s work.

Since every business is different, the messaging and visual style of each company is tailored to the respective market and audience. Because of this, work samples are often not an effective representation of how our team would work supporting your business.

What marketing projects are best for my business?

Our strategy team is here to support our Members whenever they need guidance. We’re happy to review our members’ goals and identify the best next steps for their program.

Our Members often come to us without a clear direction for their marketing program. Most of our Membership packages include unlimited strategic guidance at no additional cost to help ensure they are making smart and informed marketing decisions.

Our Members can send us strategic guidance requests whenever they are unsure which marketing projects will work best for their businesses. Our strategy team provides program-level guidance on the best way to get the Member’s marketing program going in the right direction.

What additional expenses can I expect?

For many marketing efforts, you can expect to pay recurring or one-time fees in addition to the Membership and hourly fees you pay SharedTEAMS.

You can expect to pay for a variety of services and platforms, which may include, but are not limited to: email marketing platforms, paid advertising, photography services, domain and hosting services, and more.

Do I own the work and source files?

All project deliverables we create for you, including any file that is associated with creating that deliverable, are owned by you and are included in your membership.

While many agencies withhold source files associated with project work or ownership of the website, our Members will always own all of the work produced by our team, including source files, websites, and any related documents.

The practice of agencies withholding source files or maintaining ownership over their client’s websites is simply a method of creating barriers to prevent them from transitioning away from their service. We believe that this practice is ethically unsound and is a disservice to the businesses that engage with those agencies.

Can I call the team via phone anytime?

Yes. Phone meetings can be scheduled within our Membership Platform.

Our Membership Platform uses a sophisticated collaboration method that includes forum-style communication along with recorded video communication.

This keeps our entire team in the loop on project progress and discussions, giving us the ability to bring specialists in and out of projects as needed to provide specialized guidance. You will also find the full historical record of project activity and collaboration helpful as your Membership progresses.

We also understand that some projects require more real-time collaboration. In these cases, we provide the ability to schedule collaboration meetings with our team using phone and screen share.

How should I expect to act toward SharedTEAMS and be treated by SharedTEAMS?

Members are expected to communicate and behave in a respectful and professional manner.

Likewise, SharedTEAMS will communicate in a respectful and professional manner toward the Member.

SharedTEAMS will not tolerate or support discrimination or foul language on Website, Platform, or in third-party reviews.

How does SharedTEAMS keep the Member's marketing projects organized?

Just like an in-house marketing department, we manage projects from start to finish.

Our Members simply assign projects to our team and our team will coordinate everything necessary to execute the project.

The coordination of project activity occurs behind the scenes, so our Members never have to worry about managing deadlines or team workload. While our team works, our Members will be able to log in to the Platform anytime to view the status of projects and collaborate with our team.

Does SharedTEAMS guide their Members' marketing strategy?

Our Members have access to our strategy team to help guide their marketing programs. We call this service “strategic guidance.” Unlimited strategic guidance is included in most Membership packages. Learn more about our strategic guidance at this link.

But, our Members choose the marketing strategy they use. We are happy to carry out our Members’ marketing strategies.

Click here to review marketing strategies associated with common business categories. These strategies are a culmination of our team’s experience guiding marketing programs for modern businesses since 2010.

How do the teams understand my business?

We collaborate with you to establish a deep understanding of your business prior to beginning work.

At the beginning of your Membership, our team will collaborate with you to create a profile for your business. This profile serves as a living reference for our team and covers your offerings, positioning, market, audience, branding, and other unique details associated with your business.

Who will be working on my projects?

To ensure high work quality, projects are assigned to the members of our team who are specialized in the specific assignment.

Once projects are assigned, our operations team scopes each project individually to identify the most appropriate team to handle the request. This process ensures that projects are executed by the most specialized members of our team.

For example, our design team is comprised of graphic designers, branding designers, UX designers, and illustrators. These roles are specialized for specific design tasks.

Many projects also involve multiple members of our team collaborating toward a single goal, so you can expect to interact with multiple members of our team throughout the course of any project – especially in instances where multiple specializations are necessary.

Click here to learn about some of the key members of our team.

Who are the SharedTEAMS team members?

Our teams are comprised of US-based marketing specialists with at least 5 years of experience in their respective disciplines.

Over 95% of all work is executed in-house by employees and all work is directly overseen by team managers who have 10+ years of experience. Unlike most agencies, only 5% of our work is executed by contractors and in those cases only for technical support behind the scenes.

We hand-select every member of our team and conduct thorough training before they begin any member project work. And just like our Members, our team is geographically diverse with team Members spread all across the United States.

What does a Member need to provide SharedTEAMS to continue receiving Services?

Members shall provide assistance and technical information to SharedTEAMS, as reasonably requested in sufficient time, to facilitate the execution of activities.

The Member shall be obliged to inform the Company immediately of changes in domain names, websites, technical setup, and any other material information regarding the technical infrastructure which may affect the Services delivered by the SharedTEAMS. 

Using the SharedTEAMS Website and Platform

What types of projects can I assign?

Our Members can assign any project that is commonly categorized as a marketing effort.

Most of our Members utilize our team for a combination of our most common marketing projects and custom projects that are unique to their business.

Our team is skilled at handling highly custom marketing projects and campaigns that align with strategies that are uniquely tailored to our members’ businesses.

How do I assign new marketing projects?

Our Members have direct access to assign new projects to our team and check the status of projects 24/7 in the Membership Platform.

When projects are created, our team will review the project and provide the Member with an estimate within 1 business day. All estimates include the costs and timeline associated with the project before getting your approval to move forward.

How do I collaborate within projects?

Our teams use custom technology to create a powerful, collaborative environment with our Members.

Our online Membership Platform provides you with direct access to collaborate with our team, which includes assigning projects, viewing project details in real-time, and working directly with our team. For a preview of how our Members collaborate with our team, watch this video. For more in-depth details, check out this post.

You will primarily collaborate with our team via text-based updates in our online Membership Platform, but you can also collaborate using video. Our in-Platform video recorder only records your voice and your screen – never your camera – so you can provide feedback anytime with no dress code. Learn more about video collaboration at this link.

This asynchronous communication structure is designed for busy individuals who value transparency and efficiency, and are comfortable collaborating without relying on face-to-face or phone meetings.

We are also happy to schedule real-time collaboration sessions via phone and screen share when requested.

How much of my own time should I plan to dedicate?

We are built to be an effective, hands-off solution for our Members. But, your engagement level is entirely up to you.

By fully documenting our Members’ businesses and goals upfront in the Member profile, we are able to execute projects without day-to-day Member input when projects are assigned to our team.

The level of engagement is entirely up to you. Some Members prefer to review everything while others take a hands-off approach. Most Members spend just a couple of hours per month reviewing projects and collaborating with our team.

How do I track hours and set expectations?

All work is approved upfront by you and you have real-time, 24/7 access to monitor our team’s progress and collaborate with our team.

All projects are scoped individually with estimates and timelines prior to beginning any work, so there are never any surprises.

The Membership Platform also provides a real-time view into the activity of our team as we work, along with frequent updates on projects and the ability to collaborate directly with the members of our team who are executing projects. Learn more about how to view real-time hour updates in the Platform here.

Who can access the SharedTEAMS Website and Platform?

By using the Website or Platform, you confirm that you are at least the age of majority in the state or country in which you reside.

Are there any limits on how I can access the SharedTEAMS Website and Platform?

The Website and Platform cannot be accessed through non-human means, such as bots and scripts.

Are there any limits to how I can use the SharedTEAMS Website and Platform?

The Website and Platform cannot be accessed for any illegal purpose.

Can I copy your content?

The content on the Website and Platform is owned by SharedTEAMS and cannot be duplicated for any purpose.

Company Warranties and Liabilities

Is SharedTEAMS liable for Service delays?

SharedTEAMS is not liable for any Service delays.

The Company shall use all reasonable endeavors to meet any performance dates specified in the Order but any such dates shall be estimates only and time shall not be of the essence for the provision of the Services.

The Company shall not be liable for any delay in the delivery of the Services caused by a Force Majeure event or the Member’s failure to provide the Company with adequate delivery instructions or any other instructions relevant to the supply of the Services. The Company shall have the right to make any changes to the Services which are necessary to comply with any applicable law. The Company shall be entitled to use a Group Company or other subcontractors for the provision of the Services provided always that the Company shall remain liable to the Member for the performance of the Services as if it had carried them out itself.

Is SharedTEAMS liable for any losses my business may suffer?

SharedTEAMS is not liable for any losses your business may suffer.

SharedTEAMS will make an effort to ensure that project work is of high quality and in line with industry best practices. SharedTEAMS shall have no liability for any losses or damages which may be suffered by the Member whether the same are suffered directly or indirectly or are immediate or consequential which fall into the following categories: any indirect or consequential loss arising under or in relation to the Agreement even though the Company was aware of the circumstances in which such loss could arise; loss of profits; loss of anticipated savings; loss of business opportunity or goodwill; loss of data; and fraudulent clicks on any of the Member’s accounts managed by the Company.

Is SharedTEAMS liable for website downtimes?

SharedTEAMS is not liable for Company Website or Platform downtimes or for Member website downtimes.

SharedTEAMS shall not be liable for downtimes, interference in the form of hacking, virus, disruptions, interruptions, faulty third-party software, search engines, or websites on which a service is dependent or other deliveries from a third party. SharedTEAMS shall use its reasonable efforts to assist in remedial efforts if so requested by the Member.

What happens in the case of a Force Majeure Event?

Neither party shall be held liable for a Force Majeure Event.

If a party believes that a Force Majeure Event has occurred, such party shall immediately inform the other party of the start and end of the Force Majeure Event. Notwithstanding the other provisions of the present Terms, each party shall be entitled to terminate the Agreement without liability to the other by written notice to the other party in the event that the performance of the Agreement is impeded for more than 6 months due to a Force Majeure Event.

A Force Majeure Event may cause the Company to be unable to perform Services or be delayed in performing Services. A Member unable to pay for Services in accordance with this Agreement does not constitute a Force Majeure Event.

Intellectual Property Rights

What is your DMCA Clause?

According to the Digital Millennium Copyright Act (DMCA), the Member is responsible for confirming ownership of all information, data and materials they provide us for use in Services.

This responsibility includes any content the Member posts, creates or makes available to the Company on the Website, Platform, or third-party platform. SharedTEAMS holds the right to, without warning, remove any infringing content we find on our Website or Platform.

If you believe that your intellectual property rights have been infringed on the Company Website or Platform, please notify us and we will investigate. In such case an infringement is found, the Company is not liable for the infringement but will remove the infringing content from the Website or Platform. In such case an infringement is found on a Member’s website or a third-party platform, the Company is not liable for the infringement but shall use its reasonable efforts to assist in remedial efforts if so requested by the Member.

What if I give SharedTEAMS an asset that infringes any Intellectual Property Rights of a third party?

It is the Member’s responsibility to reimburse SharedTEAMS if the Member provides the Company with any assets that infringe any Intellectual Property Rights.

The Member shall indemnify SharedTEAMS against all damages, losses, and expenses suffered or incurred by SharedTEAMS as a result of the Materials which the Member has contributed or approved being in violation of legislation, decency, marketing rules or any action that any such Materials infringe any Intellectual Property Rights of a third party.

The parties shall be obliged to notify the other party without undue delay of any claims raised against a party as described above.

Can SharedTEAMS use my assets to promote their Services?

By using SharedTEAMS’ Services, the Member gives the Company the right to share deliverables we create on their behalf to promote our services.

SharedTEAMS will only share assets we have created for the Member for portfolio purposes. SharedTEAMS will not sell or use a Member’s assets for another Member or for any other purpose.

Legal Matters

What state is this Agreement governed?

The Agreement shall be governed by and construed in accordance with Florida law and the parties hereby agree to submit to the non-exclusive jurisdiction of the Florida courts.

Is this Agreement enforced at all times?

This Agreement is in force at all times.

The failure of either party to enforce or to exercise at any time or for any period of time any right pursuant to this Agreement does not constitute, and shall not be construed as a waiver of such Terms or rights and shall in no way affect that party’s right later to enforce or to exercise it.

What if part of this Agreement becomes unenforceable?

If part of this Agreement becomes unenforceable, the rest of the Agreement shall remain enforceable.

If any term of these Terms is found illegal, invalid or unenforceable under any applicable law, such term shall, insofar as it is severable from the remaining Terms, be deemed omitted from these Terms and shall in no way affect the legality, validity or enforceability of the remaining Terms which shall continue in full force and effect and be binding on the parties to the Agreement.

What if I have a dispute against SharedTEAMS?

If the Member disagrees with SharedTEAMS, the Member may discuss such details in the form of a negotiation.

The Company and the Member shall be obliged to attempt to settle any disputes arising between them, including disputes relating to the existence or validity of the Agreement, through negotiation provided always that either party shall be entitled at all times to exercise any of its other remedies including through taking legal action.

Can I hire a SharedTEAMS employee to work for my business?

The Member cannot hire a SharedTEAMS employee, contractor, or agent.

During the term of the Agreement and for a period of 5 years thereafter, the Member agrees not to employ or engage or offer to employ or engage anyone designated by the Company to work on the Services.

Does this Agreement supersede any prior agreement?

This Agreement does supersede any previous agreement.

The parties acknowledge and agree that the Agreement supersedes any prior agreement, understanding or arrangement between the parties, whether made orally or in writing, and constitute the entire Agreement between the Company and the Member relating to these Services. Therefore, except as expressly provided, all other conditions and warranties (implied, statutory or otherwise) are hereby excluded to the fullest extent permitted by law.

Non-Disclosure Agreement

What can I share publicly about SharedTEAMS?

By signing up for Membership and using our Services, Members agree to not publicly disclose any details of confidential nature.

A party (Receiving Party) shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed to the Receiving Party by the other party (Disclosing Party), its employees, agents or subcontractors, and any other confidential information concerning the Disclosing Party’s business or its products or its services which the Receiving Party may obtain. The Receiving Party shall restrict disclosure of such confidential information to such of its employees, agents or subcontractors as need to know it for the purpose of discharging the Receiving Party’s obligations under the Agreement, and shall ensure that such employees, agents or subcontractors are subject to obligations of confidentiality corresponding to those which bind the Receiving Party. This clause shall survive termination of the Agreement.

How long does this NDA agreement last?

This NDA lasts 5 years after the Agreement ends.

During the term of the Agreement and for a period ending 5 years from the date of its conclusion, the Company shall take the same care as the Company uses with its own confidential information, to avoid, without the Member’s written consent, the disclosure to any third party (except a subcontractor working on the Services who is subject to similar undertakings of confidentiality) of any of the Member’s business or operational information which the Member has designated as confidential.

During the term of the Agreement and for a period ending 5 years from termination thereof, the Member will not disclose to any persons within its organization that do not have a need to know, or to any third party, any information and non-Member materials provided by the Company concerning the method or approach the Company uses in providing its Services.

Each party agrees to comply with its respective obligations under the Data Protection Act of 1998.

What information isn’t included in the NDA?

This NDA does not include publicly-available information.

This obligation shall not apply to any information which is or becomes publicly available otherwise than through a breach of this Agreement, is already or rightly comes into the Company’s possession without an accompanying obligation of confidence, is independently developed by the Company, or which the Company is required to disclose by law.