Questions about Membership?

Read Answers to Common Membership Questions.

Is my Business a Good Fit for SharedTEAMS Membership?

Prospective members often ask our team is whether or not their business would be a good fit for SharedTEAMS membership and we always pose the same three questions.

Have you Established a Product-Market Fit?

We work best with small businesses that have established a product-market fit and are actively generating revenue. Most of the businesses that we support were already generating revenue between $250K and $3MM annually before joining SharedTEAMS.

Early-stage companies need to be able to quickly make major shifts in their offering as they work to establish a product-market fit. Our membership model works best for businesses that are not actively experimenting with the market fit for their service or product.

We recommend that early-stage startups work with a DIY solution or with a marketing generalist until a product-market fit is established.

 Are your Comfortable Using Modern Communications Methods?

Our members collaborate with our team using modern technology that rarely includes real-time meetings. This asynchronous communication structure is designed for busy individuals that value transparency, efficiency, and are comfortable collaborating without relying on face-to-face or phone meetings.

Our collaboration structure places you in direct contact with the members of our team who are actually executing projects (rather than an account manager) using a combination of video presentations and modern collaboration tools. Click here to learn more about our modern collaboration environment. 

If phone or in-person meetings are essential collaboration method for you, we recommend hiring an in-house marketing generalist. 

Do you Need Support from Many Marketing Disciplines?

Our team thrives with members who utilize the diversity of our team’s specialization to the fullest capacity by utilizing our advertising, communications, design, and development teams. While some of our members do use our team for only one specific need, such as assistance with social media management, these members do not utilize our team to the fullest and ultimately do not receive the collaborative benefit or diverse specializations provided by our team.

In cases where support for only one project type is needed, we recommend establishing a relationship with an individual freelancer.

Common Membership Questions

Prospective members often ask how we are able to make our “Shared Marketing Department” model work from an operations standpoint. The answer is simple. We built an online membership platform that either streamlines or automates a significant portion of the operations and sales overhead that is typically present in an agency environment.

Below are some of the most common questions our members asked prior to becoming a SharedTEAMS member.

Collaboration

How Will I Collaborate With My New Marketing Team?

Our Team Uses Custom Technology to Create a Powerful Collaborative Environment

Our online membership platform provides you with direct access to collaborate with our team, including assigning projects, viewing project details in real-time, and collaborating with our team. Click here to learn about our collaboration methods.

This asynchronous communication structure is designed for busy individuals that value transparency, efficiency, and are comfortable collaborating without relying on face-to-face or phone meetings.

How Does Your Team Understand My Unique Business?

We Thoroughly Document Your Business Prior to Beginning Any Work

Over a one-week period,  our team will work with you to develop your member profile. This profile serves as a living reference for our team covering your offerings, positioning, market, audience, branding, and other unique details associated with your business.

This process typically takes 90 minutes of your time and does not count against your project hours.

How Much of a Time Commitment Should I Expect?

We Are Built to be an Effective Hands-Off Solution.

The reason why we run through such an extensive intake effort with each of our new members is to fully-document their unique business and goals so that when projects are assigned to our team, we can execute the projects without their day-to-day input.

The level of engagement is entirely up to our members- some are heavily engaged while others prefer a hands-off approach. Most members spend less than 5% of the total project hours collaborating with our team.

Work

What are Typical Project Costs and Turnaround Times?

All Project Costs and Timelines are in Your Control

When you assign a new project to our team, you will have the opportunity to assign the due date along with the number of hours approved for the project.

Before beginning work, our team will collaborate with you to ensure that the allocated hours and timeline are appropriate for the project’s scope.

What Types of Projects Can I Assign to the Team?

Our Team Supports Our Members in Whatever Capacity They Wish. 

Typically, new members will start their membership by using our team to help solidify the foundation of their marketing program with website optimization, messaging, branding, or collateral design.

Once the foundation is in place, our members often begin recurring projects such as social media management, digital advertising management, content marketing management, and other ongoing projects.

Our team is also available on-demand to support one-off projects such as minor strategic guidance, graphics updates, website modifications, communications, public relations, research, or whatever our members need assistance with.

Which Industries are Supported By SharedTEAMS?

Our team supports businesses in every major small business industry.

Below is a list of the most common industries that are supported by our membership.

  • Software and IT
  • B2B Services and Consultants
  • B2B Products
  • Construction and Development
  • Consumer Products
  • Education and Coaching
  • Fashion and Jewelry
  • Finance and Investments
  • Health and Wellness
  • Non-Profit Organizations
  • Restaurants and Retail

Billing

How are Membership Fees Reported and Billed?

5 project hours are included each month with your membership. Additional project hours are billed at $55 hourly in 15-minute increments.

Billing for these additional hours is processed along with membership dues on the first day of each month via recurring credit or debit card payment.

You are only billed for time that our team actually works your projects, giving you the opportunity to pause projects as needed. Project hours typically consist of 80% project execution, 10% strategic guidance, and 10% team collaboration.

Within the membership platform, you have access to view project hours in real-time, keeping you in the loop on project activity as it happens.

Does SharedTEAMS Provide Other Services?

We are Focused Solely on Creating Great Marketing Programs.

Many agencies supplement their services using partnerships with 3rd party vendors, such as website hosting or email marketing platforms. We believe that this is a conflict of interest and a disservice to the businesses that they support.

However, we will help you identify the best 3rd party vendors based on your unique needs and all available options. We are also available to help guide you through the account setup process and anything else that you need assistance with.

Other

Do Members Own The Source Files From Work?

All Work and Related Files are Included in Membership.

We believe that the common agency practice of withholding the source files associated project work is unethical. Our members will always own all of the work produced by our team, including source files. And never at an additional fee.

How Do I Connect To Ask Additional Questions?

Our Team Believes in Providing Information in a Transparent and Easy-to-Reference Fashion.

We purposefully publish all of our membership details and rates to give our prospective members a clear and transparent view of membership before joining. Additionally, we provide a 14-day money back guarantee for new members to help interested business experience our service first-hand in an extremely low-risk environment.

If you have any questions that we did not suitably address, please let us know using the form below and a member of our team will provide a detailed response for you within 1 business day.


Experience Our Membership Risk-Free Today!

We include a 14-day money back guarantee for all new members so that you can get to know our team and structure first-hand without any risk.

Supporting Small Businesses Across all 50 States

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A Shared Marketing Department
Designed for Small Businesses

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